At Gwalior Self Driven Car, we value your privacy and are committed to safeguarding the personal information you share while using our self-drive car rental services in Gwalior. This policy outlines how we collect, use, and protect your data when you visit our website or book a vehicle through our platform.

1. Information We Collect

We collect essential data to provide a seamless and secure experience when you rent a self-drive car in Gwalior:

A. Personal Information:

  • Full Name

  • Mobile Number

  • Email Address

  • Residential Address

  • Date of Birth

  • Government-issued ID (Aadhaar, Driving License, PAN Card)

B. Booking & Ride Details:

  • Pickup and drop-off locations (Murar, Lashkar, City Center, Thatipur, Airport Area, etc.)

  • Booking date and time

  • Vehicle model selected

  • Trip duration

  • Payment method and amount

C. Device & Usage Data:

  • IP address and location (used only during trip)

  • Device type and browser

  • Interaction logs for user support and improvement

D. Cookies & Analytics:

  • Google Analytics, Facebook Pixel, and Hotjar cookies to improve website experience

  • Session cookies for login and navigation

  • Third-party cookies for retargeting ads related to Gwalior car hire, local taxi booking, and hourly rental cars in Gwalior

2. How We Use Your Information

We use the data collected for the following purposes:

  • ✅ To manage and confirm your car rental bookings in Gwalior

  • ✅ To send booking details, OTPs, receipts, and ride reminders via SMS/Email

  • ✅ To detect fraud and ensure compliance with our vehicle usage policy

  • ✅ To personalize offers based on your past usage (e.g., discounts for City Center pickups)

  • ✅ To ensure on-road safety with live tracking and emergency contact sync

  • ✅ To comply with legal obligations (e.g., traffic violations, police verification if required)

3. Data Protection & Security

Your information is stored in secure cloud-based systems compliant with global data protection standards like GDPR and India’s IT Act.

  • 🔐 Encrypted SSL HTTPS website

  • 🔐 PCI-DSS certified payment gateways for safe transactions

  • 🔐 Two-factor authentication for account access

  • 🔐 Daily database backups and advanced firewall systems

Our support team has restricted access to sensitive data and must comply with strict confidentiality protocols.

4. Data Sharing & Third-Party Services

We do not sell or rent your personal data to advertisers.

However, we may share limited information only in the following cases:

  • 📌 With insurance companies in case of an accident claim

  • 📌 With government authorities or law enforcement when legally required

  • 📌 With payment gateways (e.g., Razorpay, Paytm) for processing transactions

  • 📌 With service partners for fleet management or roadside assistance (driver details only if applicable)

Each third-party service is vetted for security and privacy compliance.

5. Retention & Deletion

  • We retain user data only as long as needed for service continuity, audit, or legal obligations.

  • You can request full or partial deletion of your personal data by contacting us at support@gwaliorselfdrivencar.in.

6. User Rights

You have full control over your data:

  • 🔁 Access or modify your personal data

  • ❌ Request deletion of your account and data

  • 📩 Opt out of promotional messages at any time

  • 🔍 Request a copy of your data collected by us

You can manage preferences via your account dashboard or by emailing us.

7. Children’s Privacy

Our platform is not intended for users under 18 years. We do not knowingly collect data from minors.

8. Changes to This Policy

We may periodically update this Privacy Policy to reflect service improvements or regulatory changes.
Users will be notified of material changes via email or in-app alerts.

Last updated: June 2025