Support Policy | Gwalior Self Driven Car

Support Policy

At Gwalior Self Driven Car, we are committed to providing top-tier customer support throughout your self-drive car rental experience. From booking to return, our professional support team is ready to assist you across all stages of your journey.

1. Customer Support Hours

  • Phone Support: 8:00 AM to 10:00 PM (All Days)
  • Email Support: 24x7 (Response within 4-6 hours)
  • WhatsApp Assistance: 9:00 AM to 9:00 PM

2. Booking Assistance

  • For real-time availability and car suggestions, contact our booking team on +91-93999-13079.
  • Use our website to instantly book hatchbacks, sedans, SUVs, or premium self-drive cars in Gwalior.
  • Booking help includes route planning, ID upload issues, coupon application, etc.

3. Pickup & Drop Support

  • Our support team coordinates car handovers at preferred locations including Railway Station, Airport, Murar, Lashkar, City Center, and more.
  • If your delivery driver is delayed or you cannot locate your vehicle, call support immediately for location assistance.
  • We offer flexible pickup/drop timing support with 1-hour buffer extensions.

4. Technical Issues or Vehicle Trouble

  • In case of vehicle breakdown, puncture, or engine trouble, call our roadside assistance team directly at +91-93999-13079.
  • We aim to dispatch help within 30–60 minutes depending on your location.
  • Alternate vehicle options or refunds will be offered if the issue persists beyond 90 minutes.

5. Refund & Dispute Support

  • For double bookings, deposit refund delays, or cancellation disputes, email us at gwaliorselfdrivencar@gmail.com.
  • Refund requests are processed within 3–5 business days depending on the payment method.
  • We follow a transparent refund policy available under the Terms and Conditions section.

6. Customer Feedback and Complaints

  • We highly value your feedback to improve our service quality.
  • To report rude staff behavior, late vehicle delivery, or poor car condition, write directly to our Quality Team at .
  • All escalated complaints are reviewed by our customer success manager within 24 hours.

7. FAQs and Help Center

  • Visit our Help Center on the website to find quick answers related to KYC documents, fuel policy, kilometer limits, car models, etc.
  • We regularly update this section based on customer queries and updates in our car rental policies.

8. Emergency Contact

  • In case of accident, theft, or emergencies, call our hotline: +91-93999-13079.
  • Our legal and safety team will coordinate further action and help you reach nearby police or hospital support.

9. Continuous Improvement

Our support system is designed to evolve based on user experiences. We are constantly upgrading our CRM tools, AI-powered chatbot, and live agent system to serve you better with every ride.

10. Contact Support

📞 Phone: +91-93999-13079
📧 Email: gwaliorselfdrivencar@gmail.com
🌐 Website Chat: [https://www.gwaliorselfdrivencar.in](https://www.gwaliorselfdrivencar.in)